Privacy & Cookie Policy

Athens Smart Fix is a professional handyman service operating in Athens, Greece.

For the purposes of this Privacy Policy, Athens Smart Fix acts as the data controller — meaning we determine how and why your personal data is processed.

• Website: athenssmartfix.gr
• Phone: +30 6979 748628
• Email: info@athenssmartfix.gr
• Location: Athens, Greece

We collect minimal data necessary to provide our services:

• Contact form submissions: name, phone number, service requested, preferred date, and problem description — submitted voluntarily by you via WhatsApp redirect.
• Analytics data (only with your consent): pages visited, session duration, device type, approximate location (city level), traffic source. This is collected via Google Analytics 4.
• Technical data: IP address (anonymised), browser type — collected automatically by our server for security purposes.

Cookies are small text files stored on your device. We use the following cookies:

Analytics cookies are only set after you click "Accept" on the cookie banner. If you click "Decline", no analytics cookies are placed.

You can change your preference at any time by clearing your browser's localStorage for this site, which will cause the cookie banner to reappear on your next visit.

With your consent, we use Google Analytics 4 (GA4) provided by Google LLC to understand how visitors use our website. This helps us improve the user experience and the relevance of our services.

GA4 collects data such as pages visited, session length, device type, and approximate geographic location. This data is processed by Google on servers which may be located outside the EU/EEA.

Google LLC is certified under the EU–US Data Privacy Framework, providing an adequate level of data protection.

• Google Analytics Privacy: policies.google.com/privacy
• Opt-out: Google Analytics Opt-out Browser Add-on

We process your data for the following purposes and on the following legal bases under GDPR:

• Service delivery (contact requests, bookings) — legal basis: performance of a contract (Art. 6(1)(b) GDPR)
• Website analytics — legal basis: consent (Art. 6(1)(a) GDPR). You may withdraw consent at any time.
• Security & fraud prevention — legal basis: legitimate interests (Art. 6(1)(f) GDPR)

We retain your data only as long as necessary:

• Contact/booking information: retained for up to 2 years after the last interaction, then deleted.
• Analytics data: retained for 14 months in Google Analytics (maximum available setting), then automatically deleted by Google.
• Consent records: retained for the duration of your browser's localStorage, typically until you clear it.

Under GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw analytics consent at any time without affecting prior processing

To exercise any of these rights, contact us at info@athenssmartfix.gr. We will respond within 30 days.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA): www.dpa.gr

For any questions or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@athenssmartfix.gr
• Phone: +30 6979 748628
• WhatsApp: wa.me/306979748628

This policy was last updated in May 2026 and complies with the EU General Data Protection Regulation (GDPR) and the Greek Law 4624/2019.